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This Refund Policy applies to payments made for astrology consultations, reports, subscriptions and products purchased on Madhav Astro. Please read it carefully before making any payment.
Astrology consultations, chat sessions, call sessions and customised reports are services delivered in real time. Once a consultation has been provided or a report has been delivered, the payment is considered complete and is non-refundable.
A refund may be issued in the following cases: (a) the astrologer did not respond or the consultation could not be delivered due to a service error; (b) you were charged twice or an incorrect amount; (c) the service purchased was not made available within a reasonable time and you opted not to reschedule.
Refunds are not applicable for: free services; partially attended consultations; dissatisfaction with the content of a prediction or reading; consultations completed but rated poorly; or delays caused by the user in attending a scheduled session.
To request a refund, contact our support team within 7 days of the transaction with your order/transaction ID and the reason for the request. Approved refunds are processed to the original payment method within 7–10 business days.
Any leftover wallet or account balance can be used for future services and does not expire, unless stated otherwise at the time of credit.
For refund-related queries, reach out to us through the Contact Us page with your transaction details. We aim to resolve all genuine concerns promptly.